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Help Center

Frequently Asked Questions

Orders & Delivery time

What is my order number?

What is the delivery time?

Can I add or change something after I have placed an order?

My order is running late!


How much are the shipping costs?

Which countries do you ship to?

Can I change my address?

How long does it take before my order will be on its way?

How can I keep track of my parcel?

My track and trace is not displaying any information?

The track and trace information states that my parcel has been delivered, but I have not received anything. What do I do?


How do I pay?

Are my payment details safe on your website?

Return policy and cancellation

How do I return my order?

Can I cancel an order?

Do I have to pay to return an order?

How fast will I be reimbursed after returning my order?

What if the product has been used?

Is there a time limit?

Problems with your order?

Help! My diamond painting has been damaged!

Help! I’m missing stones!

Technical problems

Help! I’m getting an error code and am unable to place an order!

Social and public relations

I have a PR or blogging request!

I would like to organise a special event!

Contact information

What are your contact details and opening times?