Help Center

After submitting an order on our website, you will go through to the thanks-page which will display your order number. Shortly after, you will receive an email with your order confirmation, which also includes your order number.    

Typical shipping timeframes are as follows: 

USA: Between 7 - 30 days average 

Canada: Between 10 - 30 days average

Europe: Between 7 - 30 days average

Australia: Between 7 - 30 days average

All Others: Between 15 - 30 days average

If your order has not been sent yet, it is possible for us to adjust it.

We apologize that your order has not arrived with you within the timeframe we set in our expected delivery time. The expected delivery time is our best possible estimation for when your parcel will arrive. 

All orders are sent by us for FREE!

At Happy Painting, we provide worldwide shipping! 

We offer standard shipping to the United Kingdom, Ireland, the United States, Canada, Australia, New-Zealand, India, Iceland, Norway, Sweden, Denmark and Finland.

Is your country of residence not in this list? If you send us an email, we will add your country to the checkout options so you can easily order in our store! No worries, we will not charge any shipping costs.

If you have just placed an order, please send us an email to contact@happypainting.com Make sure to include your order number and ask us to change the delivery address.

Take into account that it is most likely not possible for us to adjust your address if your parcel has already been sent.    

Unless indicated otherwise in the confirmation email, all orders will be processed and sent within 72 hours. (This doesn’t include weekends and holidays.)

To follow your parcel, you can log into your account and view your order history.

As soon as your parcel has been sent, you will receive an email with the track and trace information. Have you not received this? Please contact us.

This can happen. This is often because the delivery service has not processed your parcel yet. Check again in a couple of days!

Unfortunately, we can’t help you with this. If a parcel has been marked as delivered by the courier, we are not able to send a replacement unless the order is returned to us. We would advise you to get in touch with the courier straight away.

With money or coupons. No matter which method of payment you choose, your transaction is always secure.

Credit card: the total amount will be reserved and charged as soon as your parcel has been delivered.

PayPal: an easy and fast way to pay, you won’t need to submit any contact details as they are already known by PayPal.

Coupon: add your discount code or coupon code on the ‘contact details’ page. The page will show you how much is left to pay after the code has been processed.

All payments on our website are processed through a safe and secure server. Both your personal and payment details are safely stored.

You can read more about our return policy here (link).

Yes. As long as your parcel has not been sent yet, you can cancel it. You can send us a message to let us know.

We do work as fast as we can. Therefore, your cancellation request might reach us after your order has been sent. You can still return it after you have received it.

You will have to send the unwanted product(s) back to us on your own cost. 

Your payment will be refunded on the day we receive your return. 

Unfortunately, we can’t accept any returns of used products.

Yes, you can return the package within 14 days after receiving. 

If your diamond painting has been damaged, it will be replaced with the livelong warranty of Happy Painting.

Send us a message with the following information:

Name:

Order number:

Description of the problem: (add a photo)

How can we help?: (let us know what we can do to brighten up your day.)

We’re very sorry to hear this, but we’re here to help you! All diamond paintings from Happy Painting are delivered with a lifelong missing stones protection. 

Send us a message with your order number, the missing colour code(s) and how many bags you will need.

We’re very sorry to hear this and we’re here to help. 

Firstly, try to use a different browser. (Try Google Chrome!)

If this doesn’t improve anything, try a different device or computer. Check if you have selected the correct payment method and the correct bank.

If you still can’t place an order, send us a screenshot of the error, so our support team can find out what causes this problem.

Send us a message with the screenshot.

If you are a blogger or if you have a press inquiry, send an email to contact@happypainting.com. Provide us with your social media channels and other relevant information to give us a better understanding of your community. We are looking forward to working with you!

Email your request to contact@happypainting.com. Make sure to state your website, social media channels, the type of event you are planning to organise and any other details. We’re looking forward to hearing from you!

You can reach us via email on contact@happypainting.com

We are always available and usually reply within a few minutes, during weekends as well!